Frequently Asked Questions
Yes. We sell 100% genuine sporting products sourced through trusted brands and authorised distribution channels. We take authenticity seriously and do not deal in counterfeit products.
SND offers sporting equipment, apparel, footwear, accessories, fitness products and more across a growing range of sports. You can shop across categories including Padel, Pickleball, Badminton, Tennis, Cricket, Football, Basketball, Skating, Boxing, Fitness and more.
Not sure which racket, bat, shoes or equipment is right for you? We can help. You can compare products based on brand, specifications, playing level, style of play and budget. For specialised equipment, our team can also help you shortlist the right options. Need help choosing? Chat with our team or email info@sportsnextdoor.com.
Absolutely. We have products for beginners, intermediate players and advanced/professional athletes across different sports and budgets. If you're trying a sport for the first time, our team can help you find the right equipment without overspending. Need help finding the right product? Chat with our team or email info@sportsnextdoor.com.
Orders are generally dispatched within 24–48 hours, excluding Sundays and national holidays. Delivery time depends on your location and the product. Lightweight products typically arrive within 1–3 days, while heavy or bulky products may take approximately 2–7 days.
Yes. Free shipping is available on all eligible orders above ₹500. Any applicable shipping charges will be displayed during checkout.
Yes. Once your order has been dispatched, you'll receive the relevant shipping and tracking information so you can track its progress. If you haven't received your tracking details or need help locating your order, chat with our team or email info@sportsnextdoor.com.
You can pay for your SND order using the payment methods available at checkout, including applicable online payment options. Available payment options may vary depending on your order and delivery location.
Partial COD is available on eligible orders, subject to product, order-value and delivery-location restrictions. If Partial COD is available for your order, the option will appear at checkout.
Yes, you can request cancellation before your order is shipped. Once an order has been shipped, it cannot be cancelled. Eligible cancellations are subject to the applicable cancellation policy, with a 3% + GST deduction from the refund value.
Returns and exchanges are subject to the product and reason for the request. Products generally need to be unused and in their original packaging, with tags/labels and invoice intact. Size exchanges may be available for eligible products, with applicable shipping costs borne by the customer.
Please contact us as soon as possible. For products damaged during transit, the issue must be reported within 48 hours of delivery with valid proof. Manufacturing defects must be reported within 7 days. We strongly recommend checking your package at the time of delivery and recording an unboxing video, especially for high-value products. Need help with an issue? Chat with our team or email info@sportsnextdoor.com.
Certain products and situations are not eligible for return or refund, including used products, customised products, products with broken seals or tags, incorrect purchases and change-of-mind purchases. The eligibility of a product will ultimately be determined according to the applicable return policy.
Once an approved return is received and verified, SND aims to process refunds within 3 working days. Refunds are processed to the original payment method and may take approximately 7–10 working days to reflect, depending on the payment provider or bank.
Warranty coverage depends on the brand and product. Where a manufacturer warranty applies, the applicable warranty information will be provided on the product page or with the product. For warranty-related issues, chat with our team or email info@sportsnextdoor.com.
Yes. SND already works with 100+ institutional clients and supports bulk requirements for academies, schools, clubs, corporates and teams. For bulk requirements, customised orders or large equipment requirements, chat with our team or email info@sportsnextdoor.com.
Yes. If you're looking for a specific racket, bat, shoe, accessory, brand or model that you can't find on SND, reach out to us. We'll try to help you source it, subject to availability. Looking for something specific? Chat with our team or email info@sportsnextdoor.com.
Absolutely. If you're deciding between two or more products, our team can help you compare them based on price, specifications, playing level, features and intended use. You can also reach out to us if you need help choosing between different brands or models. Need help deciding? Chat with our team or email info@sportsnextdoor.com.
Absolutely. If you're unsure what to buy, tell us about your sport, playing level, style of play and budget, and our team can help you narrow down the right options. Whether you're buying your first racket or upgrading to professional-level equipment, we're happy to help you make an informed choice. Talk to our team → info@sportsnextdoor.com
For help with orders, products, delivery, returns, exchanges, product recommendations, bulk requirements or anything else, you can reach our support team. Email: info@sportsnextdoor.com