Shipping policy
Shipping Policy
Last Updated: August 8, 2026
Sports Next Door ships sports equipment, sportswear, fitness equipment and accessories to customers across India.
We work with third-party courier and logistics partners to deliver orders safely and efficiently.
1. Order Processing Time
Most orders are processed and dispatched within 24–48 business hours after successful order confirmation and payment verification.
Orders are generally processed Monday to Saturday, excluding Sundays and national/public holidays.
Orders requiring additional verification, special sourcing, customization, installation or brand confirmation may require additional processing time.
For products that are temporarily unavailable or require special procurement, our team may contact you with an updated estimated dispatch date.
2. Delivery Time
Estimated delivery time depends on the destination, product type and logistics partner.
Standard Products
Lightweight products are generally delivered within approximately 1–3 business days after dispatch, depending on the delivery location.
Heavy & Bulky Products
Heavy or bulky products such as treadmills, fitness equipment, benches, tables and other large products may require approximately 2–7 business days or longer, depending on the destination and logistics requirements.
Delivery timelines are estimates and are not guaranteed.
Remote locations, difficult-to-service pin codes, weather conditions, holidays and logistics disruptions may result in additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable minimum order value and product/location exclusions displayed at checkout will apply.
Some heavy, oversized or special-handling products may attract additional shipping, installation or handling charges.
If additional charges are required for delivery to a particular location, our team may contact you before dispatch.
4. Order Tracking
Once your order has been dispatched, you may receive tracking information through email, SMS or other available communication channels.
Tracking information may take some time to become active after the shipment is handed over to the logistics partner.
You can use the tracking information provided to monitor your shipment.
5. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
Please ensure that the recipient is available at the shipping address and that the mobile number provided during checkout is reachable.
Sports Next Door will not be responsible for delays or failed delivery caused by:
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Incorrect or incomplete address
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Incorrect PIN code
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Incorrect or unreachable phone number
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Customer not being available
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Customer refusing delivery
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Failure to respond to courier calls
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Restricted or inaccessible delivery locations
6. Address Changes
If you need to change the shipping address after placing an order, contact us immediately at:
Address changes can only be accommodated before the order is dispatched and are subject to verification and courier feasibility.
Once an order has been shipped, the shipping address generally cannot be changed.
7. Damaged or Tampered Packages
Please inspect the package when it is delivered.
If the package appears visibly damaged, opened, crushed or tampered with, please:
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Take photographs of the package before opening it.
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Record an unboxing video showing the shipping label and complete opening process.
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Inform Sports Next Door as soon as possible.
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Report any damage or missing item within 48 hours of delivery.
An unboxing video may be required to process claims relating to transit damage or missing products.
Please refer to our Returns & Replacement Policy for complete details.
8. Wrong or Missing Product
If you receive a product different from what you ordered, or a product/accessory is missing, contact us within 7 days of delivery.
Please provide:
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Order number
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Photographs of the package
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Photographs of the product
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Unboxing video, where available
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Details of the missing or incorrect item
After verification, we will determine the appropriate replacement, refund or other resolution.
9. RTO – Return to Origin
An order may be returned to origin by the courier if delivery fails because of:
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Incorrect address
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Incomplete address
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Incorrect phone number
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Customer refusal
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Customer unavailable during delivery attempts
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Failure to accept the shipment
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Other customer-related delivery issues
If an order is returned to origin for reasons attributable to the customer, applicable shipping and return-to-origin charges may be deducted from any eligible refund.
If you wish to have the order re-shipped after an RTO, additional shipping charges may apply.
10. Cash on Delivery Orders
At Sports Next Door, we serve Partial COD orders only up to a cart value of ₹1 lakh only. We take the advance to ensure that it is genuine order.
For Partial Cash on Delivery (COD) orders, the customer must be available to receive and pay for the shipment.
Repeated refusal of Partial COD orders or failure to accept Partial COD shipments may result in restrictions on future Partial COD orders.
For orders where an advance amount has been paid, the amount in case of an RTO will not be refunded in case the buyer refused to accept the product on delivery because of any reasons specified in our returns and refund policy section.
11. Heavy & Bulky Products
Heavy and bulky products may require special transportation and delivery arrangements.
These may include:
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Treadmills
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Exercise bikes
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Ellipticals
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Home gyms
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Weight equipment
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Sports tables
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Large fitness equipment
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Other oversized products
Delivery timelines and charges for such products may differ from standard shipments.
Where installation is included or required, installation will be carried out according to the manufacturer's applicable process.
Customers should not attempt installation of equipment where professional installation is required by the manufacturer.
12. Installation
Some fitness equipment may require installation by the brand or an authorized service provider.
Installation terms, availability and charges may vary by product and location.
Sports Next Door is not responsible for damage caused by unauthorized self-installation or improper assembly.
Please check the individual product listing or contact us before purchase if installation is an important requirement.
13. Delays
Although we work to dispatch orders promptly, delivery delays may occur because of circumstances outside our control, including:
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Severe weather
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Natural disasters
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Public holidays
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Transportation disruptions
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Strikes
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Government restrictions
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Courier network disruptions
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Remote-area delivery
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High-volume sale periods
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Force majeure events
Such delays do not automatically qualify an order for cancellation or refund.
If your shipment appears significantly delayed, please contact our customer support team and we will assist in coordinating with the logistics partner.
14. International Shipping
Unless specifically agreed in writing, Sports Next Door currently focuses on shipping orders within India.
If international shipping is available for a particular product, applicable shipping charges, customs duties, taxes and import requirements will be communicated separately.
Any customs duties or import taxes applicable in the destination country are the customer's responsibility unless expressly stated otherwise.
15. Multiple Products in One Order
If an order contains products that are stored at different locations or have different processing requirements, the products may be dispatched separately.
You may therefore receive multiple shipments for a single order.
Additional shipping charges will not normally be applied merely because an order is split into multiple shipments, unless separately communicated before dispatch.
16. Shipping & Returns
Shipping charges are generally non-refundable unless the return or replacement is approved because of an error attributable to Sports Next Door or another circumstance covered by our Returns & Replacement Policy.
For customer-requested exchanges, including size exchanges, applicable return and replacement shipping charges may be borne by the customer.
17. Contact Us
For shipping-related questions, please contact:
Sports Next Door
Email: info@sportsnextdoor.com
Phone: +91 8851617030 / +91 8368249099
Please include your order number when contacting us about an existing shipment.